FAQs

Zavior is a digital service that connects customers with subject matter experts - to answer lifestyle & wellbeing related questions, in a relevant, personalised and timely way.

We are providing access to a community of lifestyle experts to an audience looking to gain information and knowledge from the people in the know. Delivered through a seamless digital platform for a convenient, efficient and personal customer experience.

Through the Zavior website customers are able to search through our community of experts, using various search and filter options. In order to identify a subject matter expert that has the experience, interests and personal style that is most suitable to them.

Customers can then submit their question direct to the expert through the platform in the form of a written question. With the added option of sending photos, video or even a voice note recording (via our Zavior WhatsApp channel) for added context and personalisation.

We have collated some of the best experts within the lifestyle category. Our experts have been verified as professionals, typically with academic qualifications within their field - detailed on each expert’s biographies. Offering honest and impartial advice, free from marketing influence.

The service allows you to ask one question per submitted request. In instances where customers ask multiple questions, the expert will only respond to the first question. However, we understand that your question may contain several components. In these instances it will be at the discretion of the expert to respond accordingly.

At Zavior we believe there is an opportunity to reimagine the way we can harness the power of technology, to interact with experts to help solve our every day lifestyle questions. Saving us valuable time and energy trying to find the relevant information through traditional means - that offer no guarantee of a result.

A service that delivers a customer experience as well as a solution. That is easy and convenient to use. Providing a more personable and engaging experience to finding out information that’s hyper-relevant to you and your life. Saving you valuable time and money!

Each expert provides an expected response time on their profile page. In general, we advise customers they can expect an answer within 24 hours.

You can select your preferred communication method in your question submission. Experts will do their best to meet this preference.

We are confident in our experts’ ability to provide super relevant answers that you’ll be delighted with! We encourage customers to provide as much information and context as possible to help with this process. If you’re still unhappy with the quality of your response, customers have the ability to raise this through our Customer Service.

In situations where customers require clarification on an experts’ response, this can be raised by responding to the ‘Expert Answer’ email/message. Any other questions will need to be submitted as a new request.